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FAQ

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1. How to buy?

Shopping at Pina Court is very easy! We invite you to watch the following video that will guide you how to place an order step by step.

2. Where are we located?

We are an online store. All of our offers and sales are done through our website (www.PinaCourt.com). Our main offices are located in Miami, Florida, USA, but we have a regional office in Pereira, Risaralda, Colombia.

3. What is my currency?

Our standard and base currency is US dollar. However, our portal has geo-location technology which allows us to detect where you are navigating from to display our prices in your equivalent local currency. Pina Court also offers the possibility of manually controlling the currency you want to visualize the prices on (either on your mobile device or PC). For this, go to left hand side corner of the website’s header and look for the “currency” tab. Once you click on this tab, the drop down menu will let you select the currency of your interest.

4. What’s the shipping cost and estimated delivery time?

The shipping cost and delivery time depend on the order amount and destination. We invite you to review our shipping cost and delivery times by clicking here.

5. How can I track my order?

Once your order has been approved, processed, and shipped, you will receive an e-mail with the package tracking number, carrier, and other relevant details associated to it. To track your order, please visit the carrier’s website. To track the order, do the following: Colombia: - Go to www.servientrega.com - On the top left hand side corner of the page, under “consulte su envío” type your tracking number. Click on 'rastrear guía' to track your package. rastreo servientrega - The system will display your order status.

United States: - Go to www.USPS.com - On the top right hand side corner of the page you will find a search box. You will also find another search box on the left hand side. Type your tracking number in either box and click on the search icon. USPS Tracking - The system will display your order status.

For the rest of the countries, Pina Court will send you detail information and instruction on how to track your order.

6. How to reorder my purchase?

We invite you to watch the following video that will guide you step by step how to reorder your purchase.

7. How / Where do I apply a coupon?

It is easy to apply a coupon in PINA COURT. Watch this video.

8. How to buy a gift card?

It is easy to buy a gift card in PINA COURT. Watch this video.

General

1. How can Pina Court guarantee the quality I am looking for?

Our promise is very straight forward: we will only offer original products at unbelievable prices. Your payment is 100% secure. What you pay at the end of your purchase process includes shipping, taxes, duties, and any other applicable charge. Your package will arrive to your doorstep exactly how it was ordered.

2. How is the crossed-out price determined?

The crossed-out price reflects either the price reported by the manufacturer or supplier to PINA COURT. Sometimes, it is the result of comparative surveys of the same product (or similar) in local and international markets.

3. For how long are the campaigns available?

It varies. Sometimes they may last hours or days. Our main focus is to provide our customers a rewarding experience, so all of the campaigns are designed to accomplish that goal. Visit the section"Top Deals - Your Wardrobe's Front Line"to discover what we have for you today. 

4. What is a "Final Sale"?

Final Sale is any sale in which the items you buy cannot be returned. These items are offered with very attractive discounts. The product description will indicate whether a product is part of a Final Sale campaign or not

5. Will sold-out items be offered in future campaigns?

Although very unlikely, it might occur. If you really like something specific that is no longer available in www.pinacourt.com, please contact us via email at brands@pinacourt.com. We will try to find it for you!

6. May I suggest a brand that I would love to see in Pina Court?

Of course! We would love to know what you want to see in www.pinacourt.com. Simply email us at brands@pinacourt.com.

7. What does Pina Court do with my registration data?

We use your registration data to contact you and to improve the service we offer to all of our members. We work hard to provide unique and enjoyable experiences.

8. How safe is my data?

Your data is encrypted and stored in our servers. We use industry standards such as "SSL" (Secure Sockets Layer) to protect all data while in transit. Credit and debit cards data are always encrypted and kept in an environment with certified compatibility "PCI DSS". Furthermore, all of our rules and internal security policies are reviewed and updated on a regular basis to maintain our infrastructure and safety practices current.

9. I want to know more about Pina Court. Where can I go?

You can visit the "About Us" section in www.pinacourt.com. Similarly, on the bottom of our website you will find a link to our blog (The Glammar). In our blog you will find plenty of information regarding us, our products, and everything related to the PINA COURT’sworld. You can also access it directly from a web browser by typing the address www.pinacourt.com/blog

Make sure you are following us onFacebookTwitterInstagramPinterest, and YouTube . We are excited to know more about you, so we hope you share your thoughts and opinions with us.

Payment

1. What are the accepted payment options?

International Gateway: We accept major debit and credit cards (Visa, MasterCard, American Express, and Discover). 
PayU (Colombia only): We accept major debit and credit cards (Visa, MasterCard, American Express, and Diners Club). We also accept payments through PSE, in cash Via Baloto and efecty, or at Bancolombia and Banco de Bogotá.

2. Why am I seeing a pending charge on my credit/debit card?

In some cases, transactions might not be approved or processed because the payment card billing address does not match the shipping address. It can also occur that a card pre-authorization has been issued. Do not worry! We will only charge you once your order leaves our facilities.

3. How do you calculate taxes and duties for my order?

All taxes and duties are calculated and computed based upon the laws and parameters of each country. Remember that these costs are included in the final price you pay at the moment of placing your order at www.pinacourt.com.

4. Will I have to pay anything extra when my order arrives?

Of course NO. Once you place your order in www.pinacourt.com, you have already paid for all related charges including shipping, taxes, duties, and fees.

5. May I see the prices and fees in my local currency?

Yes. You can browse the site in US dollar or in your local currency. To change the currency, click on the icon located at the upper left corner of the website, and simply select the currency of your choice.

Orders

1. May I place orders by phone?

One of our representatives can assist you in the process. However, for security reasons, we ask our members to complete the order directly through our website www.pinacourt.com.

2. May I make changes to my order?

Since our order preparation process is quite fast, usually we cannot modify them. Sometimes we might be able to make adjustments if the transaction has not been processed, or if the order has not left our warehouse. If you need to make any change to your order, please contact our customer service department as soon as possible by email at shipping@pinacourt.com.

3. May I cancel an order?

Once again, since our order preparation process is quite fast, usually we cannot cancel them. If you foresee issues with your order, please contact our customer service department as soon as possible by email at shipping@pinacourt.com.

4. Why has not my order arrived yet?

We understand you are anxious to receive your order. If your package is experiencing delays, these may be due a series of reason including the day and time in which the order was placed, the product availability, or problems that are out of PINA COURT’s control. Do not worry! Your order is 100 % guaranteed and it will arrive at any time. Please visit our Shipping Policy for details.

Shipping

1. How much is shipping?

It depends on the order destination. For information on shipping cost click here

2. Where do you ship?

We ship to Argentina, Brazil, Bolivia, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Mexico, Nicaragua Panama, Paraguay, Peru, El Salvador, Trinidad & Tobago, United States, Uruguay, and Venezuela.

3. What is included in the shipping fees?

Shipping fees include transportation, handling, taxes, and duties to your doorstep.

4. How can I track my order?

Once your order has been shipped out, we will send you an email with the details of it, and a tracking number. This tracking number will allow you to track your package at any moment.

5. May I change my shipping preferences?

Your shipping address can be changed at any time. Just log in to your account in www.pinacourt.com, find the links "My Account">"Address Book".

6. Where can I see the information of my orders, invoices, refunds, and shipments?

The information of your orders, invoices, refunds, and shipments are available 24/7 on our website www.pinacourt.com. Simply go to My Account > My Orders > View Orders.

Returns

1. May I change an item of my order for a different size?

Sometimes exchanges will be processed as long as the product is in stock. However, in most cases this is not possible since our offers are available for limited time and inventory. Please contact one of our representatives for details.

2. Do you have a return policy?

Of course we do. This policy has been designed to make your buying experience easier and more effective. For details, please look for the link "Return Policy" at the bottom of our website www.pinacourt.com.

Account Information

1. What can I do from "my account"?

From "My Account" and from your Control Panel you have access to information related to your address book, your orders, your product reviews, tags, and "Wishlist". You can also manage your subscription to our newsletter and see your referred friends’ information.

2. If I forget my password, How can I reset it?

If you forgot your password or if you are having troubles logging in to www.pinacourt.com, click on the "Forgot Your Password?” link located on the Sign-In/Registration box. Type the email address you used when you opened your account; our system will send you an email with instructions on how to reset it.

3. How can I change my password?

Accessing to "My Account ">"My Account Info", then marking the box "Change Password".

4. I am not receiving emails from Pina Court. What do I do?

Due to algorithms used by certain servers, sometimes legitimate emails are sent to the “spam” mailbox. We recommend you to check this mailbox first. If the problem persists, please contact us by email at techsupport@pinacourt.com.

5. Why did my session close by itself?

If you signed in and the system detects no activity for more than 30 minutes, your session will be closed automatically. We do this to protect your account and your information. To sign-in again, simply type your email address and password in the sign-in box.

6. I am having troubles navigating the site. How do I fix it?

We understand how frustrating this can be. Here we will give you some information that may solve the problem. 

Activate "Session cookies" 

Google Chrome 

  • Click on "Tools".
  • Click "Clear browsing data".
  • Select "cookies and other site and plug-in data".
  • Click on the button "Clear browsing data".
  • Apply the changes and close.


Mozilla Firefox 

  • Click on the "Tools" menu.
  • Click on "Clear Private elements".
  • Select "cookies" and accept.
  • Select "Tools Options"
  • Go to the “Privacy” tab.
  • Select "Accept cookies from sites" and accept "third party cookies".
  • Apply the changes and close.


Internet Explorer 

  • Click on the “Tools” menu.
  • Select "Internet Options".
  • On the "General" tab, click "Delete Browsing History" and hit OK.
  • Select the "Privacy" tab.
  • Please click on the "Advanced" button.
  • Check "Override automatic cookie handling".
  • Accepts both "source and third party cookies".
  • Always accept “session cookies”.
  • Apply the changes and close..


Safari 

  • Choose "Preferences” from the Edit menu.
  • Go to the "Security" tab.
  • Click on "Show Cookies".
  • Click on "Delete All".
  • Validate and accept.
  • Make sure that "Accept cookies" and "Always or only from sites you navigate" are checked.
  • Apply the changes and close.


Some problems may arise if you have the "JavaScript" disable. "JavaScript" is a computer language used to display forms, graphics, animations, or some effects, to make the web experience more enriching. To activate the “JavaScript”, please follow these steps: 

Internet Explorer 

  • Click on "Tools.".
  • Internet Options.
  • Click on the folder "Security".
  • Please click on "Custom Level">"Automation".
  • Select Enable "Active Scripting".
  • Apply the changes and close.


Mozilla Firefox 

  • Go to "Tools Menu">"Options">"Content".
  • Choose "Enable JavaScript".
  • Apply the changes and close.


If the error continues, please contact us directly at techsupport@pinacourt.com

Shopping from my Mobile Devices

1. Can I shop from my mobile devices such as smartphone and tablet?

Obviously! Our web platform has been entirely designed for our members. We strive to offer you a unique experience and that is why our website has dynamic response technology, which allows you to navigate on www.pinacourt.com from any mobile device, without sacrificing the experience, the quality of the information, and its content. 

If you have further questions, please contact us via email at team@pinacourt.com. You can also call us from USA at +1-844-800-PINA (7462), or from Colombia at +1-489-8065.